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Installation hangs on font files

Views: 1541 Created: 2016-07-21 13:21 Last Updated: 2016-08-11 12:29

SYMPTOM

During the installation process the install hangs while installing the font files for the Yearli software.

CAUSE

Possible corruption of existing font files are causing the installation to hang.

RESOLUTION

Procedure 1 (Cancel installation and manually install fonts)

  1. Cancel the Yearli installation.
  2. Navigate to C:\Program Files or Program Files (x86)\Greatland Corporation\Yearli\20XX\Utilities\Fonts*, where the XX is the year of the software.
  3. Press Ctrl and A on the keyboard to select the fonts.
  4. Right click on the selected fonts and select Install.
  5. Run the Yearli installation again.

*The file directory will differ depending on the year of the program. The following are the default paths of WinFiler, WinFiler Plus, and Yearli:

  • WinFiler: C:\Program Files or Program Files (x86)\Greatland Corporation\WinFiler\20XX\Utilities\Fonts
  • WinFiler Plus and Yearli 2014: C:\Program Files or Program Files (x86)\Greatland Corporation\WinFiler Plus\20XX\Utilities\Fonts
  • Yearli: C:\Program Files or Program Files (x86)\Greatland Corporation\Yearli\20XX\Utilities\Fonts
APPLIES TO
  • WinFiler 2012 - 2013
  • WinFiler Plus 2013
  • Yearli 2014 - Current