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The program will now attempt to run a utility - standalone

Views: 1344 Created: 2016-07-21 14:01 Last Updated: 2016-08-11 12:32

SYMPTOM

When opening up Yearli the program may hang for a few seconds and a window will open displaying the following error:
“The program will now attempt to run a utility for you to re-start SQL Server.
The utility is:
C:\\Windows\SysWOW64\mmc.exe /32
c:\\Windows\SysWOW64\SQLServerManager10.msc
Double-click on the line that says 'SQL Server Services',
then Right-click on 'Sql Server (YD2015_SS8E)' or on 'Sql Server (WFP_SS8E)' and
choose 'Start' if that is an option.
Close the program when finished.”

CAUSE

The SQL server is paused or stopped, or the SQL server does not exist on the machine.

RESOLUTION

Procedure 1 (Verify the SQL instance is installed and running)

  1. Access the Microsoft SQL Server Configuration Manager. The Microsoft SQL Server Configuration Manager will open automatically after clicking OK on the error message.
  2. Click on “SQL Server Services” to display a list of the currently running services.
  3. Verify that SQL Server (YD2015_SS8E)* is running.
  4. Right click and select Start if the service is stopped or paused.
  5. Proceed to Procedure 2 if the error persists, or the SQL instance does not exist.

*The SQL Server instance will differ depending on the version of the program. The SQL servers associated with each version of the program are:

  • WinFiler 2012 - 2013: WF_SS8E
  • WinFiler Plus 2013 - 2014: WFP_SS8E
  • Yearli 2014: WFP_SS8E
  • Yearli 2015: WFP_SS8E or YD2015_SS8E
  • Yearli 2016: WFP_SS8E or YD2015_SS8E

Procedure 2 (Disable anti-virus, anti-spyware, and reinstall Yearli)

  1. Disable all anti-virus or anti-spyware programs.
  2. Access the Windows Run window by pressing the Windows key and R key on the keyboard.
  3. Type "appwiz.cpl" without the quotes in the Open field.
  4. Click OK.
  5. Uninstall Yearli for the specified tax year.
  6. Reinstall Yearli. Take note of any errors that may occur during the installation.

Procedure 3 (Verify Administrator rights and reinstall)

  1. Access the Windows Run window by pressing the Windows key and R key on the keyboard.
  2. Type "compmgmt.msc" without the quotes in the Open field.
  3. Click OK.
  4. In the Computer Management screen, expand Local Users and Groups.
  5. Click on Groups.
  6. In the list on the right double click on Administrators.
  7. Verify that the active user account is listed in the Members section.
  8. Close the Computer Management window.
  9. Access the Windows Run window by pressing the Windows key and R key on the keyboard.
  10. Type "appwiz.cpl" without the quotes in the Open field.
  11. Click OK.
  12. Uninstall Yearli for the specified tax year.
  13. Reinstall Yearli. Take note of any errors that may occur during the installation.

Procedure 4 (Uninstall the SQL instance and re-install Yearli)

  1. Access the Windows Run window by pressing the Windows key and R key on the keyboard.
  2. Type "appwiz.cpl" without the quotes in the Open field.
  3. Click OK.
  4. Choose Microsoft SQL Server 2008 R2 from the list of programs.
  5. Choose Uninstall/Change.
  6. Choose the Remove option.
  7. Click OK.
  8. From the Instance to remove features from drop down menu, choose YD2015_SS8E*.
  9. Click Next.
  10. Check the box next to Database Engine Services.
  11. Click Next.
  12. Click Next.
  13. Click Remove.
  14. Install the Yearli program again. If any errors appear during the installation, take note of the errors that occur.

*The SQL Server instance will differ depending on the version of the program. The SQL servers associated with each version of the program are:

  • Winfiler 2012 - 2013: WF_SS8E
  • WinFiler Plus 2013 - 2014: WFP_SS8E
  • Yearli 2014: WFP_SS8E
  • Yearli 2015: WFP_SS8E or YD2015_SS8E
  • Yearli 2016: WFP_SS8E or YD2015_SS8E

APPLIES TO

  • WinFiler 2012 - 2013
  • WinFiler Plus 2013
  • Yearli 2014 - Current