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Could not communicate with the upgrade server

Views: 2939 Created: 2016-07-21 14:29 Last Updated: 2018-09-28 09:59

SYMPTOM

Error message pops up after attempting to perform updates:
“Could not communicate with the upgrade server."

CAUSE

The Yearli program is unable to communicate with Greatland's servers to apply updates.

RESOLUTION

Procedure 1 (Check for Internet access)

  1. Open Internet Explorer or any available Internet browser to verify an active Internet connection is present.

Procedure 2 (Check for firewalls/anti-virus/proxy server software)

  1. Check for any running firewalls or anti-virus/anti-spyware software.
  2. Temporarily disable the firewall and security software, including the Windows Firewall.
  3. Run the online update either from the server desktop, or from a standalone machine by clicking Update – Update Program Online from the main Yearli menu.

Procedure 3 (Create firewall exceptions)

  1. Create exceptions in firewalls, anti-virus/anti-spyware software, or proxy servers for the following:

Ports
HTTP (Port 80) - used by the program for updates
HTTP (Port 443) - used by the program for e-filing

Program Files
C:\Program Files or Program Files (x86)\Greatland Corporation\Yearli or Yearli Workstation\20XX\GNWFPlus.exe*, where XX is the year of the program.
C:\Program Files or Program Files (x86)\Greatland Corporation\Yearli or Yearli Workstation\20XX\WFUpdateUtil.exe*, where XX is the year of the program.

URLs
https://www.wagefiler.com/WageFilerWS/WageFiler.asmx - this is the URL for the E-file Center in the software
http://winfilerupdate.winfiler.com - this is the URL for the Yearli Update server
https://yearlidesktopupdate.greatland.com - this is the URL for the Yearli Update server

  1. Run the online update either from the server desktop, or from the a standalone machine by clicking Update – Update Program Online from the main Yearli menu.

*The file directory will differ depending on the year of the program. The following are the default paths of WinFiler, WinFiler Plus, and Yearli:

  • WinFiler: C:\Program Files or Program Files (x86)\Greatland Corporation\WinFiler
  • WinFiler Plus and Yearli 2014: C:\Program Files or Program Files (x86)\Greatland Corporation\WinFiler Plus
  • Yearli: C:\Program Files or Program Files (x86)\Greatland Corporation\Yearli

APPLIES TO

  • WinFiler 2012 - 2013
  • WinFiler Plus 2011 - WinFiler Plus 2013
  • Yearli 2014 - Current