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1 A patch component could not be found

SYMPTOM Error message pops up after attempting to perform updates: “A patch component could not be found." CAUSE There is a missing component in the update sequence. RESOLUTION Procedure 1 (Check for Internet access) Open Internet Explorer or any available…

2 An update is required for the server

SYMPTOM When opening a Yearli Workstation, the following message appears: "An update is Required for the Server. We recommend that you update the Server at this time. Then restart the Workstation after completing the Server updates." CAUSE There is an update…

3 Could not communicate with the upgrade server

SYMPTOM Error message pops up after attempting to perform updates: “Could not communicate with the upgrade server." CAUSE The Yearli program is unable to communicate with Greatland's servers to apply updates. RESOLUTION Procedure 1 (Check for Internet access)…

4 Error occurred while determining available updates

SYMPTOM The following error message displays when attempting to update Yearli via the online update utility: “Error Occurred While Determining Available Updates - Error 1”. CAUSE This error message is usually caused by specific ports being blocked by…

5 Error storing updates

SYMPTOM Error message pops up after attempting to perform updates: “Unexpected Error: Error Storing Updates” “Select OK to Abort the Update”. CAUSE Not enough disk space is left on the installation drive or the SQL service is stopped. RESOLUTION Procedure…

6 Procedure or function procGet Payees error

SYMPTOM When opening Yearli one of the following errors is displayed: "Cannot find stored procedure." "BirthDate" “Procedure or function procGet Payees has too many arguments specified”. CAUSE This usually occurs after a quarterly update is processed…

7 Program shortcut missing after canceling update

SYMPTOM Yearli shortcut went missing after canceling the update. CAUSE When updating the Yearli program it uninstalls the current version and re-installs with the most current version. If the update were to be canceled at any point. The Yearli shortcut will…

8 Updates could not be applied - standalone

SYMPTOM The following error message pops up when Yearli attempts to open after updating to the latest quarter: “# out of # updates could not be applied”. CAUSE It could be an issue with anti-virus software. The error will also display if a database version…

9 Yearli requires at least 2 GB physical memory. Setup cannot continue.

SYMPTOM Yearli requires at least 2 GB physical memory. Setup cannot continue. CAUSE This message will occur when running the Yearli update. There is not enough RAM memory on the computer to run the update. RESOLUTION Procedure 1 (Check computer for RAM memory)…